Myspin believes online gaming should be entertainment — not a burden. We provide a full range of self-exclusion tools and support resources so every Malaysian player can enjoy a healthy, safe, and responsible gaming experience at all times.
Responsible gaming means enjoying online gambling purely as a form of entertainment — not as a source of income or an escape from problems. At MySpin, we want every Malaysian player to stay in the safe zone, where gaming remains fun and never becomes a burden.
Most people can enjoy slots, live Baccarat, Blackjack, or Sports Betting on the EPL and Malaysian Super League without any issues. But a small number of individuals may find it difficult to keep their gaming habits in check. MySpin takes this responsibility seriously — which is why we invest in a comprehensive responsible gaming programme.
Always remember: Online gaming is for entertainment. Never wager money you cannot afford to lose. Winnings are not guaranteed and all game outcomes are entirely random.
Be honest with yourself. If you or someone you care about is showing any of the signs below, it may be time to seek help.
You started out planning to play for an hour, and suddenly it's midnight and you're still staring at the screen.
Deposits made using money meant for bills, rent, or essential family expenses.
Unable to stop playing until they have "won back" money already lost, even as losses continue to grow.
Gaming has become the top priority, to the point where relationships with loved ones and work performance are suffering.
Using gaming as a way to cope with stress, sadness, or loneliness — rather than purely for fun.
Hiding how much time and money you spend gaming from family members or friends.
If you recognise yourself in the signs above, please use MySpin's self-control tools or contact our support team now. Acknowledging the problem is the single bravest first step you can take.
Answer the following short questions honestly to assess your gaming habits. This test is private and is not stored by MySpin.
All these tools are available in your myspin account settings. No need to wait — you can activate them right now.
Set a limit on how much you can deposit into your myspin account on a daily, weekly, or monthly basis. The limit takes effect immediately once set, but requires 7 days to increase — giving you time to think it through before making any changes.
Set a maximum loss limit for a given period. Once this limit is reached, the MySpin platform will automatically prevent you from continuing to play until the period resets — so you are not relying on willpower alone.
Set a daily limit on how many hours you can play on myspin. Once the limit is reached, the system will display a warning and automatically log you out of your session. This is especially useful for preventing late-night gaming sessions that go unnoticed.
Need a break? Activate a gaming break for 24 hours, 7 days, 30 days, or a duration of your choice. While the break is active, your account remains intact and your balance is preserved — but you won't be able to log in or place any new bets.
The most drastic but most effective option for those who are serious about stopping entirely. With self-exclusion, your MySpin account will be permanently closed and you will not be able to register a new account using the same details. This decision cannot be reversed for a minimum of 5 years.
Access your complete activity history, including total deposits, total wagers, winnings, losses, and time spent playing. These reports give you a clear picture of your gaming patterns and help you make more informed decisions about your playing habits.
Activating myspin's self-control tools only takes a few simple steps — all done on your own, without needing to contact customer support.
Log in to your MySpin account from the homepage. Make sure you are using your own personal device.
Click the profile icon at the top right corner and select "Account Settings" from the menu that appears.
In your account settings, look for a tab or section labelled "Responsible Gaming" or "Playing Limits".
Choose the control tool that works for you — deposit limits, time limits, play breaks, or self-exclusion.
Enter your desired limit, click "Save", and confirm via email or SMS. The limit takes effect immediately.
Need help? Contact myspin support via 24/7 live chat — we'll walk you through it step by step.
Problem gambling does not only affect the individual — it impacts the entire family. If you are concerned that someone close to you may be experiencing gambling-related problems on MySpin or any other platform, there are steps you can take to help.
Avoid accusatory or angry approaches — a compassionate response is far more effective. Speak with them privately and show that you genuinely care. Offer to accompany them in seeking professional help. If the matter involves a MySpin account, you are also welcome to contact us at support@myspin.ws to get guidance on the self-exclusion or account restriction process.
Contact the MySpin Team: We can help explain the options available to restrict or limit the account of a family member you're concerned about. All enquiries are strictly confidential.
Answers to the most frequently asked questions about MySpin's responsible gaming programme.
Log in to your account to access all these tools directly.
Many online gambling platforms mention "responsible gaming" simply because it's a licensing requirement. At MySpin, we see it differently. MySpin's responsible gaming programme is part of our company's DNA — not an afterthought bolted on later.
The MySpin management team is made up of individuals who believe that the long-term success of an entertainment platform depends on the wellbeing of its users. When our players are happy, healthy, and playing within their means, they will stay with us for the long haul. This is the business model we stand by.
Myspin doesn't wait for members to develop a problem before acting. Our system actively monitors playing patterns and sends automatic alerts to members showing signs of risky behaviour — such as sudden spikes in deposit amounts, unusually long gaming sessions, or abnormal betting patterns.
When our system detects a concerning pattern, our team will reach out to that member personally via email or live chat to share information about the self-control tools available. We don't restrict anyone from playing, but we make sure they know what options are there.
New MySpin members are automatically capped at a maximum deposit of RM 200 per day during their first 7 days of membership. This gives new players time to familiarise themselves with the platform and understand how the games work before raising their limits. After 7 days, this limit can be adjusted in account settings.
Myspin has a zero-tolerance policy on platform use by anyone under the age of 18. All new accounts go through an age verification process. If you have children or teenagers at home who may access your devices, we encourage you to:
If you have any questions about MySpin's responsible gaming programme, would like to activate a self-control tool, or need assistance with a gambling concern, our team is ready to help. Reach us at support@myspin.ws or via 24/7 live chat on the MySpin platform. All conversations are strictly confidential and completely non-judgmental — we're here to help.
MySpin is more than just entertainment. We're a community of Malaysian players who game smartly and responsibly. Join us and enjoy over 500 games with complete peace of mind.
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