MySpin Terms & Conditions – A Complete Guide to Using Malaysia's Casino Platform

MySpin (hereinafter referred to as "MySpin", "we", or "the platform") is an online entertainment platform operating under a valid licence, offering a range of services including slots, live Baccarat, Blackjack, Sports Betting, virtual sports, and progressive jackpots to users in Malaysia.

These Terms & Conditions ("Agreement") govern your use of the MySpin website, mobile application (where applicable), and all services offered under the MySpin brand. This Agreement is legally binding between you ("User", "Member", or "you") and MySpin.

To register and use MySpin's services, you must meet all of the following eligibility requirements:

• Age Requirement: You must be at least 18 years of age at the time of registration. MySpin reserves the right to request age verification documents at any time.
• Citizen or Resident: MySpin's services are intended for users in Malaysia. You are responsible for ensuring that your use of this platform is lawful in your location.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions.
• Accurate Information: All information you provide during registration must be accurate, complete, and up to date. MySpin reserves the right to verify this information at any time.
• One Account Only: Each individual is permitted only one MySpin account. Duplicate accounts will be terminated and all balances forfeited.
• Non-MySpin Employees: MySpin employees and their immediate family members are not permitted to open or use a player account.

Your MySpin account is a digital asset that must be managed responsibly. The following account management guidelines apply to all MySpin members:

3.1 Account Security

You are solely responsible for keeping your MySpin account password and login credentials confidential. Use a strong password — a combination of uppercase and lowercase letters, numbers, and symbols. Enable two-factor authentication (2FA) for added security. Never share your login details with anyone, including MySpin support staff, who will never ask for this information.

3.2 Identity Verification (KYC)

MySpin may require you to submit identity verification documents (KYC — Know Your Customer) before processing a withdrawal or during routine security reviews. Documents that may be required include a copy of your Malaysian identity card (MyKad), a recent utility bill as proof of address, and a bank statement or proof of the payment method used.

3.3 Inactive Accounts

A MySpin account that shows no activity (login, deposit, or wagering) for 12 consecutive months will be considered inactive. Inactive accounts may be subject to a monthly maintenance fee of RM 10. You will be notified via your registered email before any such fee is charged.

MySpin offers a range of secure and convenient payment methods for members in Malaysia. All transactions are processed in Malaysian Ringgit (RM/MYR).

4.1 Accepted Payment Methods

4.2 Withdrawal Requirements

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to the same payment method used for the original deposit (anti-money laundering policy).
• KYC verification may be required before your first withdrawal is processed.
• MySpin reserves the right to process withdrawals within 15 minutes to 3 business days, depending on the chosen method and verification requirements.
• Winnings from bonuses with unfulfilled wagering requirements cannot be withdrawn.

MySpin offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated alongside each offer, as well as the following general terms:

• The MySpin Welcome Bonus may only be claimed once per new member who has never previously held a MySpin account.
• Wagering requirements (rollovers) must be fulfilled within the stipulated timeframe before withdrawals are permitted.
• Certain games may be excluded or carry a different contribution rate towards wagering requirements. Please refer to the details on each bonus offer.
• MySpin reserves the right to modify, suspend, or cancel any bonus or promotion without prior notice, even if the bonus is currently active in your account.
• Only one bonus may be active at a time. A new bonus cannot be activated until the current one has been completed or cancelled.
• Misuse of the bonus system, such as using multiple accounts or bonus abuse techniques, will result in forfeiture of all bonuses and account termination.
• Bonuses are for personal use only and may not be transferred to another member.

MySpin offers a wide range of game categories, including slots, Live Casino (Baccarat, Blackjack), Sports Betting (Malaysia Super League, EPL, badminton), Virtual Sports, and progressive jackpots. All games are governed by the following rules:

• All game outcomes are final. No appeals will be accepted once a round or bet has been settled.
• In the event of a technical failure during a game round, MySpin will determine a fair resolution based on server records. MySpin's decision is final.
• The RNG (Random Number Generator) engine used for all slots and Virtual Sports games has been independently audited. All outcomes are entirely random.
• Sports bets are accepted based on the odds displayed at the time the bet is placed. MySpin reserves the right to reject or void bets under certain circumstances, such as obvious odds errors.
• Minimum and maximum bet limits vary by game and are displayed within the game interface.
• The use of automated software, bots, or any unauthorised method to manipulate games is strictly prohibited.

MySpin has zero tolerance for any behaviour that threatens the safety, fairness, or integrity of the platform. The following actions are strictly prohibited and will result in immediate account termination:

MySpin reserves the right to suspend or terminate any account for reasons deemed appropriate, including but not limited to breaches of the Terms & Conditions, suspected fraudulent activity, or requests from relevant authorities.

Members may also close their own account at any time. To close your MySpin account, please contact our customer support team via live chat or email at support@myspin.ws. Any valid balance remaining in your account will be returned to you once all requirements have been met.

MySpin is fully committed to responsible gaming practices. We provide a range of self-control tools to help members manage their gaming habits in a healthy and responsible manner:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit in your account settings.
• Betting Limits: Set a limit on the amount you can wager within a given period.
• Play Break: Take a break from gaming for 24 hours, a week, a month, or a duration of your choosing.
• Self-Exclusion: Permanently close your account if you feel you need to stop entirely.
• Activity Monitoring: Review your detailed betting and spending history at any time.
• Self-Assessment: Use the self-assessment tool within the platform to evaluate your gaming patterns.

MySpin also requires that all promotions be advertised responsibly and never targeted at individuals who have previously requested self-exclusion.

All content on the MySpin platform — including logos, brand names, graphics, designs, software, text, and source code — is the exclusive property of MySpin and is protected under Malaysian and international intellectual property laws. Without written permission from MySpin, you are not permitted to:

• Copying, distributing, or republishing any content from the MySpin platform
• Using the MySpin brand name or logo for commercial purposes
• Reverse engineering or attempting to extract the source code of MySpin's software
• Creating products or services that imitate or compete with MySpin using our content

MySpin is committed to providing the most stable and reliable service possible. However, as with any online platform, technical disruptions and circumstances beyond our control can occasionally occur.

• MySpin is not liable for any losses arising from technical failures, internet disruptions, or circumstances beyond our control.
• MySpin is not liable for any losses arising from gaming decisions you make on your own.
• MySpin's maximum liability to any individual under any circumstances shall not exceed the total deposits made within the preceding 12 months.
• MySpin makes no guarantee that the platform will be error-free or operate without interruption at all times.

MySpin reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the MySpin website. Continued use of the MySpin platform following any amendments constitutes your acceptance of the updated terms.

We encourage you to review this page regularly. The most recent update date will always be displayed at the top of this document.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with this Agreement shall be resolved through the appropriate courts in Malaysia.